Season Ticket Member Terms and Conditions

1. Ticket Rights

Season tickets and all rights associated with them are owned by San Francisco Sports and Entertainment (CA) LLC (“Signal”). Your season tickets constitute a revocable license to attend designated Signal home matches during the 2026–2027 LOVB season at Bill Graham Civic Auditorium in San Francisco, California.

Only the first person listed on the season ticket account will be recognized as the season ticket member, except for specifically designated corporate accounts, for which authorized representatives may act on behalf of the account.

Your right to receive and use season tickets is subject to timely payment of all amounts due.

2. Renewal Privileges

Season ticket members will generally have an opportunity to purchase season tickets for the Signal’s home regular-season matches for the following LOVB season on terms established by Signal.

Signal may withdraw or modify renewal privileges, including for failure to make required payments, violation of these Terms or any applicable Signal, LOVB or Bill Graham Civic Auditorium policy, or other default under these Terms.

3. Account and Ticket Transfers

Season ticket accounts and the rights associated with them are non-transferable unless expressly authorized by Signal.

Tickets will be delivered through the Signal Ticketmaster account or another method designated by Signal. Any change to the account holder’s information must be submitted in accordance with Signal’s procedures.

The unauthorized sale, resale or attempted resale of tickets is prohibited and may result in cancellation of tickets or the season ticket account without refund or compensation.

Authorized resale of tickets may be conducted through Ticketmaster or another platform expressly approved by Signal and will be subject to the applicable platform’s terms and conditions.

Signal may void a ticket transfer or cancel a ticket if the recipient does not satisfy applicable safety, security or venue requirements.

4. Payments, Refunds and Cancellations

Your right to purchase and receive season tickets may be revoked if payment is not made when due. Amounts previously paid may be retained by Signal to the extent permitted by applicable law, and Signal reserves all legal and equitable remedies for unpaid amounts.

ALL TICKET SALES ARE FINAL. THERE ARE NO REFUNDS OR EXCHANGES EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS.

If admission is refused or revoked, or if a match is cancelled and not replayed, or is played under conditions that prohibit you from attending, your sole and exclusive remedy, if any, will be a refund of up to the applicable ticket’s face value as established by Signal.

To the fullest extent permitted by law, Signal, LOVB and Bill Graham Civic Auditorium will not be liable for damages exceeding the applicable ticket face value.

5. Fan Code of Conduct

Signal is committed to providing a safe, welcoming, inclusive and enjoyable environment for players, coaches, officials, staff and fans. By purchasing, holding or using a Signal ticket, you agree to comply with the Signal Fan Code of Conduct and all applicable venue policies.

Fans are expected to:

• Treat players, coaches, officials, staff and fellow fans with respect and courtesy.
• Refrain from abusive, threatening, discriminatory, harassing or obscene language, gestures or behavior.
• Enjoy matches without unreasonably disrupting the experience of others.
• Sit in their ticketed seats and present tickets when requested by Signal or venue personnel.
• Follow instructions from Signal, venue, security and guest services personnel.
• Consume alcoholic beverages responsibly and comply with all applicable age and venue requirements.
• Comply with applicable smoking and vaping restrictions.
• Keep aisles, walkways and designated areas clear.
• Respect the venue, its property and the property of other guests.

The following conduct is prohibited:

• Entering the court, team bench areas, locker-room areas, tunnels or other restricted areas without authorization.
• Attempting to make physical contact with or interfere with a player, coach, official, staff member or other person involved in a match.
• Throwing or intentionally directing objects onto the court or toward players, officials or other guests.
• Fighting, threatening physical harm or engaging in physical violence.
• Interfering with match play or intentionally distracting or disrupting players, officials or other participants.
• Engaging in conduct that creates a safety concern or unreasonably interferes with another guest’s experience.
• Displaying signs, clothing or messages containing obscene, threatening, discriminatory or otherwise inappropriate content, or content that interferes with match operations or the safety and enjoyment of others.

Signal and venue personnel may intervene when necessary to maintain a safe and welcoming environment.

Violations may result in immediate ejection without refund, ticket cancellation, revocation or cancellation of a season ticket membership, suspension or termination of ticket purchasing privileges, and/or referral to law enforcement when appropriate.

You are responsible for the conduct of guests using tickets associated with your account. Conduct by a guest may result in action against your account, including revocation or cancellation of tickets or season ticket membership.

6. Assumption of Risk and Release

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE HOLDER OF ANY SIGNAL TICKET VOLUNTARILY ASSUMES ALL RISKS AND DANGERS OF PERSONAL INJURY, DEATH, ILLNESS, PROPERTY LOSS OR DAMAGE, AND OTHER HAZARDS ARISING FROM OR RELATED TO A SIGNAL MATCH, WHETHER OCCURRING BEFORE, DURING OR AFTER THE MATCH AND HOWEVER CAUSED.

The season ticket member agrees to the release and waiver provisions set forth in the applicable Signal, LOVB and venue agreements and policies.

7. Member Representations

You represent and warrant that:

1. (a)all information provided in connection with your season ticket account is accurate and complete;
2. (b)you have not engaged in deceptive or misleading conduct in connection with your purchase or use of season tickets;
3. (c)marketing materials, presentations, brochures and other communications regarding season tickets are for informational purposes and do not constitute a guarantee, representation or warranty regarding your tickets or membership unless expressly stated otherwise in writing;
4. (d)pricing, benefits, seat locations and other terms may vary among season ticket members; and
5. (e)if you purchase seating specifically designated as accessible seating, you or the individual for whom the tickets are purchased has a disability that requires the accessible features provided at that location.

8. Arbitration; Class Action Waiver; Opt-Out

Should any controversy, dispute or claim (a “Dispute”) arise out of or relating to your season tickets or the use thereof, the issue shall be decided by arbitration. The arbitration proceeding shall be seated in and conducted under the applicable rules of arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures in San Francisco, California unless the parties expressly agree otherwise in writing. The decision of the arbitrator shall be final and binding on all parties.

Except as may be required by law, neither a party nor its representatives may disclose the existence, content, or results of any negotiation or arbitration hereunder without the prior written consent of both parties.

By agreeing to these Terms, you are waiving your ability to have any Dispute decided by a court or jury or to participate in class action litigation and class-wide arbitration as a class representative, a class member, or in any other capacity. Unless you opt out of arbitration as outlined below, all Disputes shall be resolved by binding arbitration on an individual basis with you only.

THEREFORE, THE ARBITRATOR SHALL NOT CONDUCT CLASS ARBITRATION. THE ARBITRATOR SHALL NOT ALLOW YOU OR SIGNAL TO SERVE (1) AS A REPRESENTATIVE, (2) AS A PRIVATE ATTORNEY GENERAL, OR (3) IN ANY OTHER REPRESENTATIVE CAPACITY FOR OTHERS IN ANY ARBITRATION. THE ARBITRATOR HAS NO AUTHORITY TO ORDER OR CONDUCT CLASS ARBITRATION.

Opt-out. You may opt out of the arbitration agreement set forth in this Section 8 by notifying Signal in writing no later than thirty (30) days after the date that you first agree to these Terms, via one of the following methods: (A) by mailing a notice to San Francisco Signal, 421 Elm Avenue, Larkspur, CA 94939, Attn: Legal Affairs; or (B) by emailing ticketing@sanfranciscosignal.com. Your notice must include the name, email address and account number associated with your Signal season ticket account, and a statement that you wish to opt out of this arbitration agreement.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE LIABILITY OF SIGNAL AND ITS AFFILIATES ARISING OUT OF THE PURCHASE, POSSESSION OR USE OF A SEASON TICKET, INCLUDING ANY CLAIM FOR BREACH OF CONTRACT, WILL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE SEASON TICKET MEMBER’S UNUSED TICKETS.

IN NO EVENT WILL SIGNAL, LOVB OR BILL GRAHAM CIVIC AUDITORIUM BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXCEPT TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY LAW.

10. Image and Media Rights

By attending a Signal match, you grant Signal, LOVB, Bill Graham Civic Auditorium and their respective designees and agents, including sponsors, permission to use your image, likeness, voice, actions and statements captured at or in connection with a Signal match in any live or recorded audio, video, film, photograph, broadcast, transmission, publication or other media, whether now known or later developed, for commercial, promotional, editorial or other lawful purposes without additional authorization or compensation, to the extent permitted by law.

11. Security and Venue Policies

Signal and Bill Graham Civic Auditorium may conduct security screenings and searches of guests and their belongings upon entry or at other designated security checkpoints. Prohibited items may be confiscated in accordance with applicable venue policies.

By entering the venue, you agree to comply with applicable security procedures and venue policies. A guest who declines a required security screening may be denied entry without refund, to the extent permitted by applicable law.

Signal and LOVB may modify their respective policies and procedures from time to time, including policies relating to season tickets, ticket use, safety and security.

12. Severability

If any provision of these Terms is determined to be invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be severed or modified only to the extent necessary, and the remaining provisions will remain in full force and effect.

13. Additional Terms

All Signal tickets and season ticket memberships are also subject to applicable LOVB, Signal and Bill Graham Civic Auditorium policies, terms and conditions. Additional or updated policies may be communicated to season ticket members from time to time and will apply to the extent permitted by applicable law.

For additional LOVB ticket terms and conditions, please visit: lovb.com/legal/terms-and-conditions